The Dutch Ministry of Economic Affairs announced the results of a qualitative consumer survey commissioned by the Ministry and conducted by the Dutch Consumer Association.

The survey polled 2700 members of the Dutch Consumer Association as a follow-up to an earlier study regarding transparency in the telecommunications market.

Key conclusions are that:

• Consumers want independent information regarding tariffs, usage conditions and quality of service for fixed and mobile services.
• Consumers want more transparency with regard to tariffs and usage conditions, in order to be able to compare offers more efficiently.
• Itemised billing is viewed as a good way to monitor call patterns and expenditure, but is not viewed as a tool which can be used for making a selection amongst providers.

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